(TELUS Health)

You’re automatically enrolled in the Employee Assistance Program (EAP). It offers confidential, 24/7 support with mental, financial, physical, and emotional well-being by phone, web, or mobile app.

Download the app for convenient access to well-being support:

Search for resources and tools on topics ranging from family and life to health, money and work
Stay connected to your organization through the News Feed
Receive support on your own schedule with CareNow
Access the Total Wellbeing Assessment to help identify your wellbeing strengths and opportunities for improvement

What’s more, the app acts like your digital wallet card. You can call an EAP advisor with just one tap — toll-free — for expert advice, resources and referrals.

Counseling Services¹

We all need support to deal with challenges sometimes. Turn to the EAP to speak with a caring advisor for guidance and a referral to a counselor for 5 face-to-face, telephonic, or video sessions for short-term, solution focused counseling at no cost.

CareNow Counselor-Assisted is a digital service where users can access self-directed wellbeing content and reach out via messaging for counseling support, as needed.

Contact the EAP
at Anytime,
from Anywhere

Call: 866-695-6327
Web: one.telushealth.com
Mobile App: TELUS Health One app

NOTE: Register via the invitation email (containing your unique code) for web and mobile app support. Check your email for monthly reminders.

Contact The EAP Any Time You Need Help

Life	Family	Health	Work	Money
Retirement Midlife Student life Legal Relationships Disabilities Crisis–Personal issues	Parenting Couples Separation/divorce Older relatives Adoption Death/loss Child care Education	Mental health Addictions Fitness Managing stress Nutrition Sleep Smoking cessation Alternative health	Time management Career development Work relationships Work stress Managing people Shift work Coping with change Communication	Saving Investing Budgeting Managing debt Home buying Renting Estate planning Bankruptcy

¹ Individual face-to-face sessions are available for covered individuals 16 years and older. Family/group face-to-face sessions are available for covered individuals 12 years and older and their parents. Services are not available to children under the age of 12.

TELUS Health EAP Overview Brochure

How to Activate your Registration

Account Sign Up

1

Member receives Invitation Email from “TELUS Health One”
notifications@one.telushealth.com

2

Click on “Join Now” to complete account sign up – ignore section about one-time password because it is not applicable to Roper’s platform

*Internal Note: each Join Now link has a unique sign-up code for each user account – you can see this code in the URL. If this sign-up code is invalid, sign up will not work. This code becomes invalid when it’s already used or if the account was deactivated.